RETURN & REFUND POLICY

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Effective Date: August 2, 2026

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USA Container Pros ("Company," "we," "our," or "us") strives to provide quality products and excellent customer service. Because shipping containers are large, specialized products that require transportation, scheduling, and equipment, this Return & Refund Policy explains when returns, cancellations, exchanges, and refunds may be available.

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By purchasing, renting, financing, or accepting delivery of a container, you agree to this Return & Refund Policy.

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1. General Policy

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Due to the size, transportation costs, and logistical requirements associated with shipping containers, all sales are generally considered final once delivery has been completed, except where required by applicable law or expressly approved by the Company.

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Each request is reviewed individually, and any approved exception will be handled at the Company's discretion and in accordance with applicable law.

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2. Container Condition

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Customers are encouraged to inspect their container immediately upon delivery.

Container condition classifications—including but not limited to:

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• One-Trip

• New

• Cargo Worthy (CW)

• Wind & Water Tight (WWT)

• As-Is

• Refurbished

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are based on commonly accepted industry standards.

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Minor cosmetic imperfections such as:

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• Surface rust

• Scratches

• Dents

• Repaired areas

• Paint discoloration

• Previous markings

• Flooring wear

• Manufacturer variations

• are normal for many container grades and do not constitute a defect or grounds for return.

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3. Inspection Upon Delivery

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Customers should inspect the container before the delivery vehicle leaves the property whenever reasonably possible.

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Inspection should include:

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• Exterior walls

• Roof

• Doors

• Door operation

• Locking hardware

• Interior

• Flooring

• Visible structural condition

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If concerns are identified, customers should notify the delivery driver and contact USA Container Pros promptly.

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4. Reporting Delivery Issues

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If a customer believes a container was delivered in a condition materially inconsistent with the purchased grade or written sales agreement, the customer should notify USA Container Pros as soon as reasonably possible.

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When submitting a claim, please include:

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• Order number

• Delivery address

• Photographs of the condition

• A description of the concern

• Date of delivery

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Providing complete documentation helps us evaluate the issue efficiently.

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5. Return Eligibility

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Because shipping containers require specialized transportation and equipment, returns are generally not accepted after delivery.

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However, USA Container Pros may consider a return or exchange in limited circumstances, such as:

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• Delivery of the wrong container model or size;

• Material discrepancies between the delivered container and the written sales agreement; or

• Other circumstances approved by the Company.

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Any approved return must be authorized in writing before a container is moved or relocated by the customer.

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6. Custom and Modified Containers

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Containers that have been:

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• Customized,

• Modified,

• Painted to customer specifications,

• Outfitted with additional equipment,

• Fabricated for a specific project, or

• Otherwise altered at the customer's request are non-returnable and non-refundable once fabrication or customization has begun, except where required by law.

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7. Order Cancellations

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Customers wishing to cancel an order should contact USA Container Pros as soon as possible.

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Cancellation requests submitted before inventory is reserved or transportation is scheduled may be eligible for a partial or full refund, depending on the circumstances.

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After inventory has been reserved, transportation scheduled, customization begun, or other costs incurred, cancellation fees may apply.

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8. Deposits

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Unless otherwise stated in writing:

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Deposits may become non-refundable after:

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• Inventory reservation;

• Delivery scheduling;

• Special-order procurement;

• Custom modifications;

• Financing documentation;

• Expenses incurred on behalf of the customer.

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Any approved refund of a deposit may be reduced by reasonable administrative or third-party costs already incurred.

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9. Delivery Charges

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Delivery charges generally represent transportation services that begin before the container reaches the customer.

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Once transportation services have been performed or expenses incurred, delivery fees are generally non-refundable.

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10. Exchange Requests

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Exchange requests may be considered when:

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• Inventory is available;

• The original container remains in substantially the same condition as delivered; and

• The customer agrees to pay any applicable transportation, handling, or price differences.

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Approval of exchanges is at the Company's discretion.

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11. Financing and Rent-to-Own Transactions

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If financing or rent-to-own services are provided through a third-party financing company:

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• Financing agreements remain subject to the lender's terms.

• Customers should review all financing documents carefully.

• Refunds, if applicable, may require coordination with the financing provider.

• USA Container Pros is not responsible for financing decisions or lender policies.

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12. Rental Containers

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For rental agreements:

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• Containers must be returned in accordance with the rental agreement.

• Customers are responsible for damage beyond ordinary wear and tear.

• Pickup scheduling is subject to equipment availability.

• Additional fees may apply for excessive cleaning, repairs, or unauthorized modifications.

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13. Refund Processing

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If a refund is approved:

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• Refunds will generally be issued using the original payment method whenever practicable.

• Processing times vary depending on the payment provider or financial institution.

• Shipping, transportation, and third-party service fees already incurred may be deducted where permitted by law and consistent with the applicable agreement.

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14. Chargebacks

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If you have a concern about your order, we encourage you to contact USA Container Pros first so we can work toward a resolution.

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Initiating a credit card chargeback without first attempting to resolve the issue may delay resolution and could result in additional administrative or legal actions if the chargeback is determined to be improper.

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This section does not limit any rights you may have under applicable law or your payment card agreement.

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15. Limitation of Remedies

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To the fullest extent permitted by law, the remedies described in this Return & Refund Policy are the customer's exclusive remedies for return and refund requests relating to products purchased from USA Container Pros.

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Nothing in this policy limits any non-waivable rights provided by applicable consumer protection laws.

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16. Contact Us

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Questions regarding returns, exchanges, cancellations, or refunds should be directed to:

USA Container Pros

Email: usacontainerpros@gmail.com

Phone: 405-888-8137

Website: https://www.usacontainerpros.com